Monday, November 30

Rural Centurytel/Centurylink DSL

The phone/internet repairman came to see why our DSL was slower than what we're paying for (1.5 Mbps) and said that the phone company may have done an audit and decided we're too far out for 1.5 Mbps so they changed the settings down. Huh? I told him several times that we've BEEN getting close to 1.5 for over 2 years. That it only slowed down the last week or so. Also told him that the Centurytel/link phone tech said we were set for 1.5 and should be getting a minimum of 1.1. I just don't understand why Centurylink/Centurytel would suddenly determine that we're "too far out". Makes no sense to me :-( Plus it would just be wrong to charge us for 1.5 but only set us up for 512 Kbps, don't you think?

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Embarq Joey said...


Sorry you had issues with your service. Hopefully things are fixed now. Please let me know if you need my help. You can contact me via email or Twitter. My email address is My Twitter page is:


Joey H.
CenturyLink Customer Outreach

Todd said...

everything's back 2 normal. thanks!

Embarq Joey said...

Ok that's great. Please let me know if I can help out in any fashion!


Todd said...

Ooh, know what would be cool? Convince CenturyLink to get fiber-optic out in the rural parts of the country. We'd love super speed DSL. Well, you asked. *grin*

Embarq Joey said...

That would be cool :) Hopefully one day we can get some upgrades in your area.