Update: The problem was with our modem. The technician replaced the modem and we started getting the 1.5. Mbps we are supposed to for our DSL connection. I'm thinking now that the modem was never quite right as we rarely, if ever, really got the 1.5 in the 2 years we've had it. Now we can actually watch videos on-line without having to buffer them for long periods before playing them. It's awesome!